Refund policy
Here is the English translation of your return policy, formatted for clarity:
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. Any part that has been installed, modified (cut/filed), or damaged will not be eligible for a refund. You will also need the receipt or proof of purchase. No returns will be accepted without prior authorization.
Return Procedure
To initiate a return, please contact us first at: info@quincaillerielavoie.ca. Once your request is authorized, the merchandise must be sent to the following address:
116 rue Philippe-Olivier, Ste-Sophie, QC J5J 2X4
Please note: Items sent back to us without first requesting a return will not be accepted.
Shipping and Handling Fees
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Shipping: Initial shipping costs are non-refundable. The customer is responsible for the return shipping costs.
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Handling: A 10% handling fee applies to all authorized returns.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not.
If more than 15 business days have passed since your return was approved and you have not yet received your refund, please contact us at info@quincaillerielavoie.ca